SHIPPING & RETURNS
At G’LORE, we want your shopping experience to feel as considered as the products you choose. Below, you’ll find information about order processing, delivery and returns.
SHIPPING
Order Processing
Orders are processed after payment has been confirmed. Processing times may vary depending on product availability and order volume.
Delivery Times
Estimated delivery times depend on your location and the product ordered. Your estimated delivery timeframe will be provided at checkout or communicated to you before your purchase is completed.
Please note that delivery estimates are not guaranteed. Unexpected delays may occur due to carrier operations, customs procedures or circumstances outside our control.
Shipping Costs
Any applicable shipping fees will be displayed at checkout before you complete your order.
Order Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched. Tracking information may take some time to become active.
Delayed, Missing or Damaged Orders
If your order has not arrived within the expected delivery timeframe, or if it arrives damaged, please contact us at gloreshop.support@gmail.com with your order number and relevant details. We’ll review the situation and help you with the next steps.
Returns & Refunds
We want you to feel confident shopping with G’LORE. If you need to return an item, please contact us before sending anything back.
Your Right to Cancel
For eligible online purchases in the UK, consumers generally have the right to cancel an order within 14 days of receiving the goods, subject to applicable legal exceptions. Please contact us to notify us of your cancellation.
Return Conditions
Returned items must meet the applicable return requirements. Some products may be subject to specific restrictions, including certain sealed goods that cannot be returned for health protection or hygiene reasons once unsealed, where the legal conditions for that exception are met. Please contact us before returning an item so we can explain the relevant requirements and return instructions.
Refunds
Once a return or cancellation has been reviewed, eligible refunds will be processed in accordance with applicable consumer law and the original payment method, where possible. The time it takes for the funds to appear in your account may depend on your payment provider.
Incorrect, Damaged or Faulty Items
If you receive an incorrect, damaged or faulty item, please contact us at gloreshop.support@gmail.com with your order number and a description of the issue. Photos may help us assess the situation more quickly. Your statutory consumer rights remain unaffected by this policy.
Contact Us
If you have any questions about shipping, returns or an existing order, please email us at: gloreshop.support@gmail.com